EN: Shipping fees, Returns and charges
Shipping within the Netherlands:
- With spending from € 75, - you pay no shipping costs
- You pay € 3.95 below € 75
Shipping costs outside the Netherlands (euro 1 countries *):
- With spending from € 100, - you do not pay shipping costs
- If you spend less than € 100, you pay:
- Up to 2 kg and without track & trace € 8.95
- You pay € 18.50 between 2 kg and 5 kg
With the exception of shipping up to 2 kg outside the Netherlands to the euro 1 zone, all shipments are with track and trace.
* Euro 1 countries are:
Belgium, Denmark (excl. Faroe Islands and Greenland), Germany, France, (incl. Corsica and Monaco), Italy (excl. San Marino and Vatican City), Luxembourg, Austria, Spain (incl. Balearic Islands, excl. Canary Islands), United Kingdom (excl. Gibraltar and the Channel Islands), Sweden.
Note: For all countries not listed above, please contact us via the contact form.
Return shipment and costs
You can return your product (s) within 14 days of receipt. This is only possible if the product (s) are in original condition and are in the original packaging (s).
Our items are packaged in transparent packaging with a guarantee seal. If this seal is broken or the transparent packaging is damaged, the right to return will also expire and the purchase will be final.
Articles made to order can unfortunately not be exchanged.
How do I return my product (s)?
Contact Petit Cato within 14 days after receiving your product (s).
Return your product within 14 days.
If the consumer makes use of his right of return, the costs of the return will be at the most.
Upon receipt, Petit Cato checks the return shipment. If this is in order and you have already paid, Petit Cato will refund the purchase amount to you within 5 working days. If you have not yet paid, you will receive a credit note.